NW 2004s IT scenarios installation, best practices and standards. Hardware Sizing services
Installation Services(NW 2004s & ECCS). Upgrade services(SAP & Database). Heterogeneous/Homogenous system copy. Solution Manager Installation and setup for landscape monitoring. Performance Optimization Services(SAP, Java & database).
High Availability Solutions. Disaster Recovery Planning services. On-site and Off-site Basis Support services. Thought leadership services in NetWeaver/New Dimension Products. Complimentary Client Advisory Services during system installations and implementations. ProSoft Value Assessments & Business Case Evaluations. Customized training and mentoring workshops. SAP Solution Center supporting virtual development. 70 % Team SAP Certified and 25 % Leadership Certified Project Managers. Worldwide SAP support 24x7 SAP Help Desk. Systems and Application Assessment Studies
Value Proposition
BasisWatch
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Monitoring services
BasisRun
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Administration services
BasisStrat
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Strategy Services
On-Demand
:
Flexible Services
ProSoftCyberWorld’s Basis Practice prides itself in utilizing high quality and cost effective consulting services to answer your questions, we focus on the full capabilities of Basis Technology which span across various SAP applications and NetWeaver products. ProsoftCyberWorld provides complimentary client advisory services during system installations and implementations.
ProSoftCyberWorld also provides customized training and knowledge transfer sessions. Prosoft-CyberWorld team provides services for hardware sizing, Installations, Upgrade and system copy services. ProsoftCyberWorld's Basis Practice consists of highly motivated and experiences individuals. ProSoftCyberWorld Basis team has combined expertise in Sizing, implementing, Installing, configuring, enhancing your SAP Products.
ROBUST
ROBUST AND SECURED BASIS SERVICES
BasisWatch
BasisWatch is a comprehensive monitoring solutions for SAP systems. This monitoring service includes monitoring OS using SAP monitoring tools, Database monitoring, SAP ABAP Stack and SAP JAVA. This service provide 24x7 monitoring for the SAP systems.
BasisRun
Comprehensive SAP Administration tasks for your complex SAP Landscapes. Main tasks included in this package are Transport Management, Security Administration, User Administration, Database Administration, Output Management, Help-Desk support, Backup Management, Client Maintenance, Performance tuning, SAPGUI support, Support packs support, Kernel Support, OSS management, troubleshooting and problem resolutions. This service provides the customer with the Level-1 tasks. This service also provide the customer with the helpdesk support and the on-call support. This service requires a minimum support hours and hours can be carry forward to the next quarter.
BasisStrat
This strategy services help the customer with the power to meet the changing NetWeaver World. The services included in this model are capacity planning, High availability solutions, Disaster Recovery planning, System Upgrade, SAP installations, Archiving solutions, client and system strategies. This is a flexible service with a fixed cost.
On-Demand
This service is more flexible to use and more adapted to the customer challenges. The details of the services and skills are determined by the customer for the projects
FLEXIBLE
FLEXIBLE DELIVERY MODELS
In many cases new SAP Technologies require a higher level of interaction with the customer organization or are more complex to execute using the standard delivery models. ProsoftCyberWorld’s Dual-Shore model provides customer the flexibility to support the complex SAP landscapes in a cost effective method. The ability to continuously align onshore delivery teams with the offshore locations, and to achieve the right load balance between them, are the main drivers for success. Our Basis SAP support delivery models provide the assistance you need to optimize the performance of your SAP landscape and secure you SAP landscape with flexible services.
OnSite
Dedicated onsite resources needed by the client will be identified and assigned for the use of the client as per agreed terms. The resources will be working onsite. Client identifies the need, skills, time period for the resource. Hourly rates will be agreed upon by the client and ProSoft. SOW is written and a contract is signed between client and ProSoftCyberWorld.
OffSite
This model provides option to our clients to hand over the support requests to ProSoftCyberWorld Global support team located in the Global Command center. The biggest advantage with this model is that an extended team of skilled resources are available along with the needed infrastructure without the overhead of in-house resources and management.
OffShore
Dedicated offshore resources needed by the client is identified and assigned for the use as per agreed terms. This model provides option to our clients to hand over the support requests to ProSoftCyberWorld Global support team allowing the work to be performed offshore to provide cost effective fulfillment of support requests. Our Global Delivery Model divides the work among the on-site (client site), off-site (near site) and off-shore (India) in a manner such that it optimally utilizes the resources.
EXECUTION
EXECUTION EXCELLENCE
Quality Control Process
The first step, Kick Off, is used to arrange all the necessary organizational requirements. During this start up step the current situation is assessed, pilots are identified based on identified scope and business priorities, the expectations from the customer are verified and translated into a balanced scorecard, the project organization is defined, and a high-level transition plan developed. After a formal approval of the kick off results, the second step Preparation starts. A detailed transition plan is established, ramp up is done of the core team in the local offices and low cost locations, the infrastructure prepared, and required procedures and standards defined. On top of this, travel preparations can be relevant in case resources from the low cost locations need face-to-face training (either in the low cost location or on site). Once all required preparation has been completed, the Discovery step can start. In this step, “knowledge transfer” is done by the core team about customer specific information such as the customer organization in the widest sense, IT landscape, applications and infrastructure. All quality control process are documented and reviewed.
Global Command Center
ProsoftCyberWorld Global Command center is located at Downers Grove, IL. Global Command center provide and coordinate remote management services for the customers SAP infrastructure and landscapes.
Global Resource Pool
Access to a wide diversity of skills all over the world. Also the ability to easily handle peaks and troughs in workload by fast ramp-up/down of local and offshore capacity. Weekly review status meetings to ensure the quality of the Basis resources.
Secured and Controlled Process
Seamless integration of Customer, Local and Offshore teams through our highly mature work processes. Excellent infrastructure facilities connecting ProsoftCyberWorld’s Service Network to the customer network; Audio and video conferencing facilities, Net Meetings and Online Chat tools to ease communication. Access to our Web-enabled Service Management Portal to provide real-time status of service requests.
DELIVERY
DELIVERY MECHANISMS
Scope Analysis
Scope of the services will be determined and documented. Scope will include the details of the client systems and services required. Customized ProsoftCyberWorld questionnaire must be completed.
Transition Management
Ensure dedicated focus on change and transition management. Once all required preparation has been completed, the Discovery step can start. In this step, “knowledge transfer” is done.
Guaranteed Operation
Work processes and tooling have been standardized across our local and offshore centers, and all locations are connected through the ProsoftCyberWorld service network. This enables the easy transfer of work between locations in case of any business disruptions in a location. All process are documented.
Performance Metrics
Performance metrics are measured based upon scheduled hours of operation defined as 24 x 7 x 365 – less scheduled down time for maintenance, installs, upgrades and backups. This is documented in SLA.
Quality & Change Control
This provides key benefits such as pro-active identification and technology improvements, consistent quality of deliverables, reduction in defects & rework, continuous improvement in productivity.
Support Ticketing System
ProsoftCyberWorld uses customized Ticketing system to provide the customers with the best response to all the support requests. ProSoftCyberWorld can also use the Client ticketing system for flexibility.
Service Level Agreement
A SLA is defined and fine-tuning of earlier defined procedures and standards is done. An important deliverable of this step is a training kit which can be used by the team to train additional staff for full-scale operation.
Cost Savings
A reduction in TCO through maximum offshore leverage, economies of scale, one way of working globally, high quality/mature processes, strong focus on re-use, smooth transitions from design to build and operate.
